At Ecasb, refund requests are reviewed through a clear, structured, and trackable process to protect both buyers and sellers.
Your refund request has been submitted.
The support team is reviewing your order details.
Once approved, the refund process will begin.
The amount will be returned based on the payment method or agreed process.
To protect all parties, refund requests are processed after reviewing order details, payment status, and transaction conditions.
First, submit your refund request through the related order or by contacting support.
The support team reviews order details, possible evidence, payment status, and refund conditions.
After review, the result will be shared with you and, if approved, the refund will be processed.
Refund eligibility depends on the order type, payment status, seller or supplier conditions, and provided documents. Ecasb aims to provide a fair, transparent, and trackable process for users.
Ask support for guidanceIf the order has not entered processing, preparation, or shipment, the refund review may be simpler.
Failed payments, duplicate payments, charged payments without order registration, or order discrepancies can be reviewed.
If order details do not match the agreement, registered information, or stated conditions, your request will be reviewed.
For some orders, refund processing may require approval from the seller, supplier, or Ecasb support team.
The order number helps the support team identify and review your request faster.
A clear explanation of the refund reason makes the review process faster and more transparent.
Your registered email or phone number is used to notify you about the review result.
The time required to complete a refund may vary depending on the payment method, bank, order status, and support review time. Once approved, the required information will be shared through your registered contact channels.
You can review the related order from My Orders or contact support through the Contact Us page.
No. Refund eligibility depends on the order type, processing status, seller or supplier conditions, and the support team’s review result.
Refund timing varies depending on the payment method, bank, order status, and completion of required information. Once approved, the result will be shared by support.
In this case, contact support and provide payment details, transaction time, and bank tracking number so the issue can be reviewed.
